Exchange & Refund
At ABYAN, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we make the exchange or refund process simple, seamless, and customer-friendly.
Returns & Refunds
- You may return products within 14 days of receiving your order.
- All items must be unused, unwashed, and in their original condition, with all tags intact.
- Refunds will be processed to the original payment method once the returned items are received and inspected.
- Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Exchanges
- If you wish to exchange an item for a different size, color, or style, please submit your request through our Returns & Exchange Portal.
- Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
- We aim to process exchanges within 5–7 business days of receiving the returned item.
Defective or Incorrect Items
- If an item is received damaged, defective, or incorrect, please contact us within 7 days of delivery.
- ABYAN will cover the return shipping costs for defective or incorrect items and ensure you receive a replacement or full refund.
International Orders
- Returns and exchanges from outside the UAE are subject to the customer bearing the shipping costs.
- Any customs duties or import taxes paid on international shipments are non-refundable.
How to Return or Exchange
1. Visit our Returns & Exchange Portal.
2. Submit your order number and reason for return/exchange.
3. Follow the instructions provided for shipping your item back to us.
Abyan FAQs
What is an abaya?
An abaya is a traditional modest garment that is worn by Muslim women, sometimes called abaya dresses.
Abayas typically feature a loose-fitting design to allow for free movement and provide modesty.
They come in a variety of designs, from simple everyday styles to embellished garments for special occasions.
Why buy abayas from ABYAN?
Abyan combines quality with style, offering a wide range of abayas for every customer and occasion.
From everyday essentials to luxurious pieces for special events, each garment is thoughtfully created to offer both comfort and style.
With an extensive selection to choose from, competitive prices, and great attention to detail, this sets us apart from other retailers.
What materials are your abayas made from?
We offer abayas in a variety of comfortable and long-lasting materials.
This includes premium materials like pure linen, silk which is lightweight, breathable and soft. Each fabric has been carefully selected to offer a balance of practicality and elegance.
Are your abayas available in different colours?
Yes! We offer a wide variety of abayas in beautiful colours, including various shades of pink, orange, white, green, black, and purple.
Whether you're looking for something understated or bold, our range ensures you'll find the perfect shade.
Can non-Muslims wear abayas?
Yes, abayas aren’t only exclusive to the Muslim community.
These can be worn by anyone of any faith who is looking for modest and modern-style clothing.
How should I care for my abaya?
Please note: Any abaya with embellishments is handwash only!
To keep your abaya in great condition, hand wash your abaya with cold water and mild detergent. Avoid rubbing or wringing the garment to prevent damaging the material.
If you would prefer to machine wash, place your abaya in a mesh laundry bag and put it in the machine on a delicate, cold wash. Avoid using any harsh chemicals or bleach to prevent fading or tearing.
Leave your abaya to air dry away from direct sunlight. Gently squeeze out any excess water and lay it on a flat surface or clothing rack.
When ironing, turn your abaya inside out and iron the inside on a low heat setting. Place a piece of fabric or a thin towel over the abaya and iron over it to avoid heat damage.
How do I choose the right size abaya?
To make sure you choose the right size abaya, measure your height with measuring tape, starting from the top of your head to the tip of your toes.
Then, measure your bust by wrapping the tape around your chest to the fullest part of your bust, ensuring it's parallel to the ground. After that, measure the narrowest part of your waist and the fullest part of your hips.
You can compare these measurements to our size guide to find the perfect fit for you.
Are abayas seasonal?
Yes! At Abyan, we provide abayas for every season.
Lightweight materials like Silk, linen, and chiffon provide breathability and comfort during warmer months. For the winter, choose heavier fabrics such as wool blends or thicker crepes.
You can also layer abayas with slip dresses or modest clothing for extra warmth. We also offer lighter shades for spring and summer and deeper hues for autumn and winter.